Our biosensor promise
If your biosensor stops working within 14 days, we'll replace it.
Stuff happens — bumps, breaks, app hiccups. Whatever the reason, whether it's your first or your fortieth, if your biosensor stops working before you've used it for 14 days, we'll replace it.
How to get a replacement
There are three ways:
- Email us at lingosupport-uk@hellolingo.com
- Call us 0800 066 8320
- Or click here to message our support team.
We're available Monday through Friday from 9AM-5PM GMT.
We’ll ask a few questions to understand what went wrong and how we can improve, then send you a new biosensor so you can keep tracking.
Set your sensor up for success
Prep your skin for lasting wear
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Biosensor on? Follow these tips.
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Ways to prevent biosensor fails
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Download our sensor adhesion guide
Skin prep, sensor placement, ways to make it extra sticky — all the tips & care for a 14-day wear are right here in our biosensor adhesion guide.