Biosensor not working? Our Biosensor Promise

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Glucose 101

Glucose is a fuel that provides energy to your cells. It goes up and down throughout the day, typically rising after meals with carbs, intense exercise, or even stress.

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Lower prediabetes risk Manage your weight Support heart health

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Written to help you show up for yourself every day. Find healthy recipes, actionable tips for glucose health, and science-backed deep dives into topics like prediabetes.

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Lingo 101 Guide Real results Lingo FAQs Sensor promise

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If you're a healthcare professional looking to collaborate, you're in the right place. Start here to explore how we can partner together.

Practitioners

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Practitioners Partnerships

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Stuff happens — bumps, breaks, app hiccups. Whatever the reason, whether it's your first or your fortieth, if your biosensor stops working before you've used it for 14 days, we'll replace it.

How to get a replacement

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Call us 1-888-764-7684
Or click here to message our support team.

We're available from 9AM-9PM Eastern Time, 7 days a week.

We’ll ask a few questions to understand what went wrong and how we can improve, then send you a new biosensor so you can keep tracking.